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Privacy Policy

Heater Store Direct Inc. (operating as Heater Store) values customer privacy and handles personal information consistent with the practices described in this Policy. This Policy applies to information collected through heater-store.com, through orders placed on the website, and through related promotional communications.

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1. What This Policy Covers

This Policy covers information collected by Heater Store Direct Inc. when you visit heater-store.com, browse our product catalog, place an order, contact customer service, or sign up for marketing communications.

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2. Information We Collect

We collect:

  • Contact and order information: name, billing address, shipping address, email, phone number, and order history.

  • Payment information: payment is processed by our payment processor; Heater Store Direct Inc. does not store full payment card numbers on its servers.

  • Communications: messages exchanged through customer service, product reviews, and SMS opt-in records.

  • Usage information: pages viewed, products viewed, items added to cart, referring URL, IP address, device, and browser.

  • Cookies and tracking technologies used for shopping cart functionality, analytics, and conversion measurement.

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3. How We Use Information

We use information to process and ship orders, provide customer service, prevent fraud, send order-related notifications, send promotional SMS messages where you have opted in, send email marketing where you have not opted out, evaluate site performance, and meet legal and tax obligations.

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4. Sharing of Information

We do not sell or rent personal information. We may share information with trusted service providers who assist with operations and communications, subject to confidentiality obligations. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging origination opt-in data and consent; this information will not be shared with any third parties.

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5. SMS Messaging Data

When you opt in to promotional SMS messages, your mobile number, opt-in record, and message history are used solely to deliver and manage the SMS program. Mobile information and consent records are not used for third-party marketing. You can opt out at any time by replying STOP.

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6. Payment Processing

All credit card and debit card transactions are processed by a PCI-compliant payment processor. Full card numbers are not stored by Heater Store Direct Inc.. We retain only the limited transaction reference data needed to support refunds, chargebacks, and order history.

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7. Cookies and Analytics

We use first-party cookies for essential site functionality, including shopping cart and account session management. We also use third-party analytics and advertising cookies to understand site performance and measure marketing effectiveness. You can adjust your cookie preferences through your browser settings, although some site functionality may be reduced without cookies enabled.

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8. Data Retention

We retain order and customer information for as long as needed to support the customer relationship, to meet tax, accounting, and warranty obligations, and to defend against potential disputes. Marketing subscriber data is retained until the subscriber unsubscribes.

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9. Security

We use reasonable administrative, technical, and physical safeguards to protect customer information, including TLS encryption in transit. No internet-based service can be guaranteed to be completely secure.

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10. Your Choices and Rights

Depending on your location, you may have rights to access, correct, or delete personal information we hold about you, to receive a copy of it, or to opt out of certain processing. To exercise these rights, contact us using the details below. We may need to verify your identity before fulfilling a request.

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11. Children

The website is intended for adult consumers and is not directed at children under 13. We do not knowingly collect personal information from children under 13.

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12. Updates to This Policy

We may update this Policy from time to time. The current version will always be available at heater-store.com, and continued use of the website constitutes acceptance of any updates.

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13. Company Information

  • Company: Heater Store Direct Inc.

  • Address: 2210 4th Ave W, Williston, ND 58801

  • Phone: (844) 417-5560

  • Email: support@heater-store.com

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14. Contact

To exercise any of the rights described above or to ask about this Policy, contact:

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